Desktop Support Engineer (TL), or exceed the, of Group Policy, telephone and onsite

  • Published date: May 2, 2013
    • Abu Dhabi, UAE
Desktop Support Engineer (TL), or exceed the, of Group Policy, telephone and onsite

Company: Elance IT Support Engineer (Helpdesk / Desktop support) provide high quality IT Support (telephone and on-site) to ADCB employees in the United Arab Emirates. Responsible for the SLA for the customer. Achieve or exceed the SLA is agreed with the client every week / month Ensure prompt resolution of tickets logged by web links, or e-mail for servers, workstations and application problems through calls reporting tools (BMC Remedy). Liaison with third party suppliers through various means of communication to ensure that the problem / service calls will be resolved during the escalation of the incident to the team immediately, if it is not resolved by the Panel L1 and L2 in the case of high priority issues with the relevant information updated by the band. Technical preparation of the document to the knowledge base related to the regular issues that are being reported. Well versed with the Incident Management tool (BMC Remedy V.7) creating a user ID in Active Directory, Exchange 2007 Server BES. Configuration Client, MS Exchange, Lotus Notes client & Citrix VPN Client, Blackberry. Creating packages for the application and implementation of the SCCM server to all workstations. Install security patches for workstations and servers, through SSCM. Managing and Troubleshooting DHCP, print server, and access to a shared folder defects in Active Directory and Exchange Server 2007, belonging to the L1 and L2. Physical installation and configuration with Dell / HP servers, workstations, point-s Encryption workstations \ laptops for security compliance, updating the OS. Stations imaging with Symantec Norton Ghost and Applied Acronis True Image. Understanding the Group Policy hierarchy concept, development and implementation of Group Policy according to the requirements in addition to standard Group Policy deployed in the domain. Knowledge of TCP-IP and network protocols. Troubleshooting and configuration Reuters (Eikon and Extra) and Bloomberg (Anywhere and Professional) terminal, which is used in the Bank. Understanding the configuration options provide access at the router, on the recommendation of Reuters and Bloomberg, which includes port access level to access the application. Installation and configuration of network based printers and multifunction devices (network scanning and printing) Manage and troubleshoot Active Directory security groups and e-mail on the L1 and L2. Troubleshooting and application configuration Reuters (Financial Eikon and 3000 Extra) and Bloomberg (Anywhere and Professional) terminal, which is used in the Bank. Troubleshooting and configuration of Cisco routers connected to the client machines ADCB ATMs and branches across Dubai. Configure and troubleshoot Alcatel, Avaya and Cisco IP phones and Nortel PBX phones. It works with various groups to identify IT and business, in order to ensure that the issue is resolved at the earliest. In line with the Group's IT security standards and recommendations of the inspection, the quality of services. Identify areas of improvement services, plans to plans to improve services and methods of implementation. Desirable skills: Linux Administration Windows MySQL Assembla CCNAPosition type:? Freelance

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